FREQUENTLY ASKED QUESTIONS
We hope that this page helps you answer some of those burning questions.
Disclaimer at bottom.
How do we find you? / Where should we park? / How do we navigate around the one way streets in Kentville?
Look no further, below you will find a handy town map that highlights Main Street Station, The Phantom's FreakShow entrance and the flow of traffic (see little arrows on the streets). The best place to get a parking spot is behind the Rec Centre and Town Hall, across the street from our castle! You can also get good parking in Centre Square.
How long does it take to go through?
Our haunt is 15 different rooms this year in over 5000 square foot basement. It's difficult to time how long it will take to go through. If you go at the pace we recommend and enjoy the work involved and the characters, it's 15-20 minutes (maybe more).
How many people can go through at a time?
We are very strict on this rule, it's a maximum of 4! Our haunt has always restricted the number of people allowed in. We care a lot about the safety of our family and also spend a great deal of time and money to create this haunted attraction. Larger groups can be destructive and cause harm! If you're the type who wants to get what you've paid for, then you are going to appreciate this rule and help us create a safe place for good scary fun. We pride ourselves on providing a fully immersive encounter. Just go with it, and trust the process... you'll have a good scream and might even PEE a little!
Can I pre-purchase tickets online, or make reservations?
We do not have the ability to sell tickets online, nor do we allow for reservations. It is a first come first serve offer. You will stand in one of two lineups and pay at the door (regular $20 & child 10 and under $15). We accept cash and prefer this as the mode of payment. The town of Kentville has 4 banks around the block if you need one (TD, Royal Bank, Scotiabank, and CIBC).
How much does it cost?
This year there is two lineups. The first one is your regular admission ($20 adult / $15 child under 10) and the second line up is for a fast pass which is $30... A fast pass says that you skip the line, but you really don't, it's a 2 to 1 ratio and we have a door man (who's a trained killer) to organize the groupings, so no fighting!
What are the dates and times?
I think that if you found your way to our website, you might be able to click on the home page to find the most important information (insert sarcasm here).
Can my kid volunteer?
Maybe! We currently have a group of a very solid crew of haunteers which have been with us for many years (72 people to be exact). Most of our peeps are adults and come from various professional backgrounds. We have limited spaces and costumes for small children, but if you think your kid was meant to do this, give us a shout and tell us more. It can't hurt to have them added to a list for backups. If you can't get in one year, try again next. Never give up!!!
Our roles are given to the best haunteer that meets the right fit and personality to sell the character/ scare / room. Any haunteer must follow direction, be capable of late nights, have a strong physicality and work well with a team.
Where do I shop or eat? Are there other fun things happening close by?
Sounds like you need to check out this page...
Can I get a refund if I decide I am too scared to enter the haunted house or I do not make it all the way through?
No, there are no refunds under any circumstances. First scare is free, after that, we have done our job.
Are there washrooms?
Yes, we have Porta Potties that are located at the rear of the building in the alley by the 'Annapolis Valley' mural. It is probably a wise decision to use them before you enter!
Do you offer group rates?
No, but if your group is large enough that you require a bus to transport, than you might want to touch base with the owners to setup a game plan.
How long are the lineups?
The last few Friday's and Saturday's prior to Halloween we have a wait time of 2.5 hours plus to gain entrance inside. Our experience is well worth it. Each year we get visitors from all over the province and most people expect to wait in a line for a pop up event. Don't stress, we will always stay open until everyone has gone through. If you want to avoid the larger lineups, go to the fast pass line and pay more. Or come through on the Thursday or Sunday evening shows.
DISCLAIMER
Please read before entering.
Can we take photos inside the haunted house?
Nope! If you attempt to get photos or video inside our haunt, our haunteers will gladly remove your phone and bring it up to the cash for retreaval. If you cause any problems inside you will be asked to leave and escorted out. The success of this event and the experience for others depends on you following the rules. You got this!
There will be a few photo areas inside the stairwell for group and character shots. Those are open and encouraged for everyone to enjoy.
This attraction reserves the right to refuse admission to anyone.
We reserve the right to ask any group to sign a liability waiver to enter, this is a legality that protects
our event and the investment of Phantom Effects and the property owner. Failure to provide adequate ID and signing the waiver will result in being asked to leave.
You will experience intense audio, lighting, extreme low visibility, strobe lights, tight spaces, loud noises,
fog, wet conditions, special effects, sudden actions and an overall physically demanding environment. You should NOT ENTER this haunted house if you suffer from asthma, heart conditions, epilepsy, physical ailments, vision impairments, respiratory or any type of medical problem, or are pregnant or suffer any form of mental disease including Claustrophobia. Additionally we do not recommend this event to anyone who relies on a service animal.
DO NOT ENTER the attraction if you are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical or mental limitations. Do not enter the attraction if you taking medication or using drugs of any type. You will NOT be admitted if any of these conditions are to be noticed by our staff.
DO NOT ENTER IF YOU SUFFER FROM ∙ ASTHMA ∙ HEART CONDITIONS ∙ SIEZURES ∙ OR ANY TYPE OF MENTAL, PHYSICAL, RESPIRATORY AND OR MEDICAL PROBLEMS.
DO NOT Smoke, run, eat or drink inside the attraction. There are no open flames, touching of the actors, customers, or props inside the attraction. No video or photography is allowed inside the attraction. You will be asked to leave the attraction if you do not follow these rules (without a refund).
THERE ARE NO REFUNDS! ENTER AT YOUR OWN RISK!
By purchasing this ticket you are agreeing to these terms and acknowledge that your ticket is a revocable license and may be taken and admission refused at any time without refund if you do not follow these rules. The holder of this ticket understands that there is inherent risk with attending this attraction. The ticket holder voluntarily assumes all risks and dangers associated with participation in this attraction. In consideration and acceptance of entrance into this attraction the ticket holder agrees to release the operator, it's parent corporations, affiliates, officers, directors, employees and landlord from any liability, harm, injury, death, cost or expense that may arise directly or indirectly from attending this attraction or any of the attractions at this location.
PLEASE BE AWARE THAT BY ENTERING THIS AREA, YOU CONSENT TO YOUR VOICE, NAME, AND/OR LIKENESS BEING USED, WITHOUT COMPENSATION, FOR EXPLOITATION IN ANY AND ALL MEDIA, WHETHER NOW KNOWN OR HEREAFTER DEVISED, FOR ETERNITY, AND YOU RELEASE PHANTOM EFFECTS , ITS SUCCESSORS, ASSIGNS AND LICENSEES FROM ANY LIABILITY WHATSOEVER OF ANY NATURE.
DO NOT ENTER THIS AREA IF YOU DO NOT WISH TO BE SUBJECT TO THE FOREGOING.
*** In response to Service Animals, we do NOT recommend this event for any animals EVER. Under Federal Law we cannot deny access to anyone who rely on a service animal, but know this... Under Federal Law, section 445 of the Canadian Criminal Code Act outlines animal abuse and cruelty to include the Mental abuse which is a deliberate action that creates a negative emotional or psychological state such as fear, distress or depression is considered animal abuse. If you feel that putting your trained animal in a state of distress for your own entertainment you will assume all legal responsibilities. ***
Why are child rates only applicable to the regular line?
It is stated this way so that parents do not take advantage of the discount. Last year we had a few clever people jump their children in the fast pass line to get them in without waiting in a long line. That's not really fair to those who are waiting and following the rules. If you want your children to get in faster and have access to the fast pass each group of 3 must have at least one adult accompanied and paid.
We do not let people go through our haunted house like cattle; this event is about the FULL EXPERIENCE! We let a maximum of 4 people go through... No More!!! We do this to protect our crew and investment. Large groups equal large damage.
We have created an event that will require patience. The lineup can be very testing on the busy nights, and the wait time can be up to 2.5 hours to gain entrance. Our experience is well worth it. Each year we get visitors from all over the province and most people expect to wait in a line for a pop up event. Don't stress, we will always stay open until everyone has gone through.
You will also need a lot of nerve and a certain level of physical composure. While you weave through our corridors you will be completely immersed into our world. We understand that this can be a lot to process for some. Please DON'T get physical with our crew and try not to throw your
HERE IS WHAT TO EXPECT
friends through the walls (hahahahahaaaa). We understand that you are living in the moment and we are skilled at navigating these high level emotions. But be kind to our people. They are volunteers who we love like family. We are all here to create good memories... despite the trauma (sorry about that). Our goal is to provide a safe space amidst the chaos. Let's be respectful.
NO REFUNDS!!! Once you are inside and we scare you, it doesn't matter if your journey lasts 30 seconds or 10 minutes... we did our job!
We will not have access to the public washrooms but we will have a row of porta potty's in the alley (by the mural).
To those whom have attended this location in previous years, we do not have access to the cut through hallway, so you will have to walk around the building to get back to the front.
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PEE O'METER
Each year we have a large number of people who pee their pants. We also experience several panic attacks, poopy pants, vomiters and even a few fainters.
2023 numbers are as follows: 97 pee pants, 8 poopers, 23 panic attacks, 1 vomit, and 6 fainters.
Is this event child friendly?
Why yes, we love children, but they don't always love us. This is a parental choice of yours, not ours. Some children are terrified of the haunted house while others can't wait for the new build each year. It all boils down to your child and their ability to convince themselves it is not real. You are the one that will have to deal with the long lineups, the lack of refund if your child should choose not to complete the haunt and potential nightmares. This event is ENTER AT YOUR OWN RISK and it is created by Special F/x Makeup Artists who strive for realism. We hit hard and encourage our volunteers to never break character.
2024 numbers are as follows:
- 82 pee pants,
- 19 panic attacks,
- 13 poopers,
- 6 Fainters, and
- 1 Vomit
